Over the past ten years, hundreds of companies around the world have made Managed Objects their vendor of choice for Business Service Management (BSM) solutions. These companies embraced BSM because it has proven time and time-again to be effective in addressing the critical challenges that consistently rank among their top IT priorities, year after year:

• Control Change: Minimize the risks caused by infrastructure changes
• Communicate Value: Show how IT meets and exceeds the needs of the business
• Manage Impact: Mitigate the business impact of outages and other IT problems when they occur

The bottom line is that when applications fail and outages or slowdowns occur, the business top-line suffers – often dramatically. In one recent example, an appliance manufacturer recently attributed $64M in lost revenues to a 3-day outage of its in-store Inventory Reorder Kiosk.

Enter Managed Objects BSM which lets companies more effectively monitor and manage availability and performance of the applications and services they deliver to the business.

Analysts all offer their own definitions. But when all is said and done, it’s the users’ definition that rings most true. When asked, actual users define BSM as software that provides four essential capabilities:

• Maps technology… to applications… to the business
• Creates a trusted source for IT and the business
• Turns data into powerful intelligence
• Makes visualization relevant to a diverse community.

And what about all those other critical IT initiatives you hear about, such as ITIL, CMDB, Service Level Management, Application, Business Process or Project Monitoring; Availability and Performance Dashboards – how does BSM fit in with these? Actually, all these initiatives are part of BSM. You see, BSM consists of a suite of applications that can work separately or all together – and are all part of a single common "BSM fabric". In this way, companies adopt BSM in a modular fashion – implementing only those capabilities that address their immediate needs, while leaving room for growth and adoption of other BSM applications as the company grows and needs change.

Managed Objects consists of a broad suite of applications each running on a centralized platform that provides common services across each application. BSM applications can be implemented individually or in combination to solve even the most complex monitoring challenges. In addition, with Managed Objects, we bring together the software, services and best-practices that make sense for each project.

Using unique object-oriented technology, Managed Objects provides an easy to implement, modular suite of solutions – so you can adopt specific applications that solve your specific challenges. Start with any of the Managed Objects solution offerings and grow from there – with the assurance that all Managed Objects solutions work seamlessly together.

And because we leverage your exiting IT investments, implementing Managed Objects is fast and easy – often in less than 90 days.

To give you a better idea just how Managed Objects BSM solution suite can benefit your own IT organization, take a look at the following summary of our features and capabilities.

CMDB— Managed Objects CMDB360™ represents the next generation in CMDB technology. Integrating core CMDB capabilities like reconciliation, federation, visualization, and synchronization, CMDB360 adds a variety of advanced features for complex data analytics and reporting. What's more, CMDB360 automates a number of implementation, configuration and operational aspects of CMDB management - making CMDB360 one of the easiest CMDB solutions to deploy.

And because CMDB360 is built upon a fully federated object-based model, companies using CMDB360 can not only leverage the trusted data sources they already have in-place and thereby reduce deployment costs, they can be assured that their CMDB will be flexible enough to adapt to any changes in business need or direction, for years to come.

Application Configuration Management Managed Objects BTI and ACM products form the foundation for the Application Configuration Management solution. Managed Objects Business Technology Insight™ (BTI) is an appliance-based application dependency mapping tool that provides complete active and passive agent-less discovery capabilities to map out even the most complex IT infrastructure – from hardware-based devices like servers, routers, and switches to packaged applications like SAP, Peoplesoft and Oracle applications.

Managed Objects' Application Configuration Manager™ (ACM) is a solution to effectively manage home-grown application changes by automating the collection, correlation, and management of configuration data associated with these applications and their dependencies. ACM combines innovative technology with a unique 5-Step continuous process and professional services "know-how" to automate the definition, identification, and modeling of application components along with their relationships and dependencies. The result is a complete "genetic map" of the application – stored within an ACM repository in the form of a set of Managed Objects Personas™.

Application Impact Management — Most large IT organizations use any number of IT network, systems, and applications management tools to monitor the health of their enterprise. With these tools come silos of information that must be manually correlated making effective end-to-end enterprise availability and performance management a daunting, resource-intensive task. Application Impact Management (AIM) consolidates essential IT management data, key performance indicators (KPIs), and business metrics into a role-based single-pane-of-glass dashboard. By using integrated analytics like impact and root cause analysis, IT operations can monitor and manage their complete end-to-end environment in real-time and reduce IT outages by 50% to 70%, or more.

Dashboards— Dashboards provide an effective means to empower business and IT management with accurate, real-time and historical information necessary to running a successful and competitive business. Managed Objects Dashboards are Web 2.0 compliant and can be easily tailored to any specific IT or business role or information need – whether it’s critical network or systems availability or important trading application performance. In addition, Managed Objects Dashboards serve as a common intuitive and interactive interface across all Managed Objects solutions – so users have a much easier time learning each new product, as well as transitioning from one solution to the next.

Service Level Management — Service Level Management (SLM) enables organizations to measure and report on IT service level quality allowing them to more effectively deliver high quality IT services to the business – in terms that are meaningful to the business. Because SLM works with Service Level Agreements (SLAs) in real-time or historically, IT organizations can accurately ensure that committed levels of IT service quality are met. What's more, SLM has built-in predictive algorithms which allow you to see SLA compliance trends before they actually become non-compliant.