The user experience is at the heart of Business Service Management™. Poor application response time and availability prevents customers from doing business, or employees from doing their jobs. If you already rely on tools to improve the user experience, you know how expensive they can become. Tying their data to your network and systems management information can also be difficult. Yet without that link, it's tough to quickly pinpoint and resolve the infrastructure issues behind poor performance.

Business Experience Manager™ (BEM) is the solution to these problems. BEM proactively monitors web site and application availability in real time, from the end-user perspective, so you can fix issues before customers experience problems. It proactively emulates end-user business processes against applications on a 24x7 basis, including — Web, non-Web environments, and packaged applications such as Siebel, SAP, PeopleSoft, Oracle, Citrix, and others.

BEM is a remote, agentless monitoring solution designed to ensure the End-to-End availability and performance of your IT infrastructure. It enables you to assess business impact on real users across multiple domains and geographies, and manage end-user performance from a wide number of supported desktops.

The Managed Objects BSM Engine works together with BEM to correlate application and infrastructure availability and performance data into meaningful business impact metrics. These metrics can be used with Business Experience Manager, and adding other Managed Objects BSM solutions such as Business Service Level Manager, Business Service Configuration Manager and Business Service Dashboards, you can be assured of solid infrastructure monitoring that enables you to:

• Manage IT service levels from a business point of view
• Reduce application response time without incurring additional hardware or overhead costs
• Improve customer satisfaction by improving response and throughput times
• Fix bottlenecks before costly problems impact production
• Benchmark your applications
• Model architectural improvements to ensure optimum performance

Technical Highlights

It's important to know that Managed Objects can also integrate with other sources of performance data, such as Mercury's Topaz and SiteScope tools - whether you use Business Experience Manager or not.

[Enlarge Business Experience Manager's architecture]

For those companies looking to migrate from an existing performance monitoring tool, BEM integrates a simple and easy-to-use utility for complete and automatic migration from such tools as Mercury's SiteScope.

With Managed Objects, you have the flexibility to integrate and correlate any combination of application and user performance data, network and systems management data, and business metrics.

Download the white paper for more technical details.