IT service quality is getting more and more attention these days as competition becomes more intense there is increasing dependency on IT to provide the competitive edge necessary to maintain industry leadership. When IT systems or applications fail, the business suffers. Executives in both IT and lines of business have learned this and are demanding better visibility into the services IT provides to the business. Dashboards are becoming the de facto standard in providing that visibility.

By consolidating and correlating essential metrics for application and service availability and performance, coupled with other key performance indicators (KPIs), Managed Objects dashboards provide a real-time and historical window into critical business applications and services.

Across all Managed Objects solutions there is a common real-time dashboard interface that is both intuitive as well as interactive. Because Managed Objects uses a single interface to all its solutions, users have a much easier time learning each new product, as well as transitioning from one solution to the next.

Managed Objects Dashboards can be customized to any user role to present critical job-specific information on a single pane of glass. Now, it's easy for management to understand overall business health and to accurately assess the question "am I open for business?"

[click to enlarge]

[click to enlarge]

What are the key reasons to consider implementing an executive dashboard? With a fully customizable dashboard, managers gain real-time transparent access into application and service availability and performance - not just from the standpoint of simple up-down measurements, but from the perspective of the end-users themselves. Real-time dashboards give IT and business managers a broad spectrum of information and visibility into the state of IT. And because dashboards are intuitive and interactive, managers can easily drill down to quickly get to the root cause or impact analysis information they need.

For companies looking at business process outsourcing or reviewing entire IT operations, management dashboards provide an effective means to monitor, measure, and report on the quality of services provided by an outsourcer. In addition, if IT can demonstrate that it's providing a high quality service, there may be less pressure to consider outsourcing as an alternative.

In all cases, dashboards provide an effective means to empower business and IT management with accurate, real-time and historical information necessary to running a successful and competitive business. Business Service Dashboards can also display key business parameters including inventory and cash flow by integrating with databases and files, enabling rich executive dashboards to be tailored to specific executive roles showing "are we able to trade", both in terms of technology and key business health measures. Without an actionable, relevant, end-to-end view of the complete business service based on real-time information, IT and business managers are simply flying blind.

Learn more about Dashboards