Managed Objects Service Level Management™ (SLM) lets IT organizations accurately measure and report on application and IT service level quality in real-time and over-time allowing them to more effectively deliver higher quality IT services to the business. Most importantly, Managed Objects SLM let's you monitor and report on SLA's in terms that are meaningful to the business - not just CPU or server availability. And because SLM integrates both real-time and predictive monitoring algorithms, IT organizations can ensure that committed levels of IT service quality are met today, while spotting trends in IT service quality that will lead to proactive actions to ensure high quality levels in the future.

Managed Objects Service Level Management's versatile nature gives IT service managers and service providers alike a powerful monitoring, measurement and reporting solution. It features:

• Fully automated real-time and historical analytics
• Predictive early warning to impending non-compliance issues
• Complete integration of both IT and business service metrics
• Real-time dashboard analytics and reporting
• The flexibility to choose any service, component or metric as a bases for an SLA

With Managed Objects SLM, you monitor and measure SLA compliance automatically and in real-time removing manual cost overheads and delays in responsiveness. In addition, SLM provides integrated SLA analytics that allows IT operations to analyze SLA breach warnings and perform root cause analysis to find and fix problems fast - often before end users experience problems with availability or performance. With SLM, you're no longer limited to monthly trouble ticket analysis - you see IT service availability and performance in real-time - in the context of a single Service Level Objective (SLO), or for an entire SLA agreement.

SLM integrates predictive early warnings of imminent SLA breaches. In this way, IT operations can be notified immediately of impending SLA breaches through a pre-configurable pop-up window on their desktop or PDA. No longer do SLA managers need to stare at long streams of alarm messages or check monthly trouble tickets - rather, they can rely upon a simple Outlook-style message to notify them of impending out-of compliance situations.

When using traditional SLA reporting mechanisms - like trouble ticket analysis -- SLA compliance is usually reported in binary terms - IT is either in or out of compliance. With Managed Objects SLM, IT can monitor the health of an agreement over time, allowing IT operations or SLA managers to spot negative trends in SLA compliance and take proactive measures to reverse negative trends and ensure SLAs remain compliant.

IT Managers can also more easily identify areas for improvement in their service delivery based on their knowledge of how well they performed in meeting their SLAs.

Managed Objects SLM provides your IT and SLA management teams immediate benefits. Whether you're a service provider or a service consumer, here are just some of the many benefits you will receive:

• Position IT as a profit center, not a cost center. When you can correlate IT performance to revenue streams, cost reductions or production throughput, you establish IT as a mainstream business function. It's a way to validate IT investments and show you're contributing to the bottom line.
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• Create SLAs with the business in terms they care about. These agreements guarantee that IT delivers the service the business needs, and that the business understands how the service IT delivers improves the business. That's far more compelling than pursuing a "management by the nines" strategy - especially to your end-users.
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• Unique to Managed Objects' SLM solution is the capability to provide predictive early warning for SLAs and SLOs that are about to become non-compliant. SLM provides sophisticated algorithms that provide exact calculations on when an SLA will breach - as well as the root cause analysis to let IT operations know what to do to prevent the breach. Now, you'll see SLA trends in real-time, well before they reach a breach condition.
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• Delight your customers. Rather than report on service delivery in historical techno-speak, show customers the quality of the service you're delivering, as you deliver it. You can provide reports on service status in real-time or over-time giving you the power to find and fix IT issues before they ever impact your customers. If you're an enterprise service provider, SLM provides you with a powerful mechanism to prove the value of the service you are providing to your customers - a tremendously compelling competitive advantage.
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• Contemplating outsourcing? Get your money's worth. When negotiating SLAs with outsourcers, Managed Objects SLM provides real-time transparency into the IT services you receive. This helps you track the services you receive from your service provider. Show outsourcers the quality of service you're getting, and what you expect from them.

Learn more about Service Level Management